Senior Compliance Manager - Trade Centre UK, Birmingham

05/21 - Present

• Consistently achieving above targeted KPIs on volume of cars, finance pass rates, public customer reviews and over 80% of deals purchased with warranty
• Risk management, analysis, monitoring and reporting for strategy development and implementation
• Managing a team of 6 Compliance & Collections Executives ensuring high standards of procedural adherence with compliance and risk management
• Personally acted as the sole provider of Compliance/Risk & Finance Training for employees across numerous levels of seniority including management, throughout multiple sites across Wales & England
• Comprehensive and robust understanding of FCA Regulations and other legal regulations (FOAi, Data Protection Act 2018, Anti-Money Laundering, GDPR, etc) for completion of regulated activity and requisite formalities
• Management, development and transformation of company finance processes and compliance for efficiency and operational resilience
• Transactional Audit Issue Resolution
• Liaising with stakeholders, clients and relevant business functions and building strong relationships with clients, customers and other departments
• Drive continuous development of team and creating a robust plan for future expansion
• Collaborating with 21 outsourced client providers ensuring appropriate due diligence and compliance - collection of appropriate documentation and analysis of financial background for customer affordability decisions to assess business risk

Facilities Manager - Insight UK, Dudley

02/19 - 05/21

• Managing a mix of company engineers and sister company sub-contractors.
• Creating and monitoring jobs on applications such as SimPro, E-Logs and Workflow.
• Liaising with clients for purchase orders, job sheets, RAMS.
• Assessing and monitoring RAMS to comply with government regulations.
• Finding new sub contractors, creating NDA’s and collecting insurance documents.
• Finalising jobs for invoicing.
• Taking phone calls and emails.

Business Manager - Trade Centre UK, Wednesbury

01/18 - 02/19

• Achieved awards for Business Manager of The Year 2018, Top Salesperson 2018 and recognition for Best Overall Conversion, having maintained above 95% conversion rate, exceeding KPIs
• Risk management and mitigation
• Overseeing accounts, communications and engagement strategies for client relationship retention and acquisition of new clients
• Conducted sale of financial solutions ensuring alignment with FCA Regulations, Group policies, GDPR and other financial and legal regulations
• Budgeting, Forecasting and preparing reports for Directors
• Building customised solutions and tailored offerings in line with industry standards, company KPIs and revenue goals
• Customer query handling and escalated issue resolution

Senior Compliance Manager - Trade Centre UK, Birmingham

05/21 - Present

• Development of company finance processes to drive maximum efficiency and compliance
• Customer data entry, payment processing and GDPR
• Compliance Interacted with customers to provide exceptional service, whilst developing and implementing a conflict management strategy and utilising data analysis of process management to continuously improve customer satisfaction feedback
• Ensured to stay abreast of financial standards, analysing and subsequently executing change to boost KPIs
• Implemented effective transformation management leading to personal recognition for achieving vast improvements to the customer experience which boosted public reviews